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Ticket return policy

Instructions for returning the electronic ticket / proof of purchase for the International specialized exhibition EXPO-2017 in Astana (hereinafter - the "Exhibition"):

  1. To email ticketsastana2017@kassir.com should send the following documents
    • A scanned version of the application, indicating the registration address (mailing address) filled in by hand, with the date and signature of the Customer. Template applications for refund can be downloaded here;
    • Details of the bank account from which the payment of the Electronic Ticket (Proof of purchase) was carried out; Details are available on the bank's letterhead (Required)
    • Electronic ticket (Proof of purchase).
  2. Consideration of the application and refund shall be made within 10 calendar days from the date of submitting the complete set of documents referred to in paragraph 1.
    • In case you have not received feedback ( “Your application is accepted”), you need to check the accuracy of the submitted documents and apply again with all the necessary documents.
    • The package of documents, inadequate requirements of paragraph 1 hereof shall not be considered.
  3. E-tickets with a fixed date of visiting the exhibition are taken to return to 23.59 (local time) on day of visiting shows.
  4. E-tickets with a fixed date brought by the customer after a day of visiting the exhibition, pointed in a e-ticket, return will not be accepted.
  5. Proof of the purchase after the “8” of September 2017 to return will not be accepted.
  6. The full terms and conditions and the procedure for returning the electronic ticket (proof of purchase) are determined by a public offer and mandatory for the rules posted on the site http://tickets.expo2017astana.com/.
  7. When the ticket is returned before 09 June 2017 inclusively, 100% of the ticket cost is refunded.
  8. When the ticket is returned during the Exhibition period, from 10 June 2017 to 10 September 2017, 50% of the ticket cost is refunded.
  9. The ticket is refunded at the sales point where it was purchased.