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Frequently asked questions

Tickets

1.  How to buy tickets at the website tickets.expo2017astana.com? 
To order a ticket online you must:
- Select the type of a ticket - a ticket with a fixed date or an open ticket;
- select the required number of tickets;
- press the button "Buy ticket" and go to the "Shopping bag" section;
- fill in all the fields under "Order";
- choose the method of obtaining tickets - The electronic ticket;
- choose the payment method - a credit card online;
- Click the "Place the order".
You will be automatically redirected to the payment system menu. After receipt of money the order will be transferred to the state of "The order is paid."
If you encounter problems, please contact our specialists via the contact form or leave a question in our social accounts.

2.  How can I exchange or return an electronic ticket?
Tickets for EXPO-2017 cannot be exchanged. You can return the tickets purchased by you, and then get other ones. With return policy is available at tickets.expo2017astana.com website under "Ticket Return Policy".

3.  Is it necessary to exchange an electronic ticket into a hardcopy?
No, this is not necessary, as the electronic ticket is similar to ordinary "paper" ticket printed on the form.

4.  What is the difference between the tickets with a closed date and the tickets with an open date?
A ticket with the closed date is valid for visiting the exhibition only on the date specified on the ticket. A ticket with an open date allows you to select the day of visitation of the Exhibition directly before the actual visit.
Please note that the open ticket must be exchanged for a ticket with the closed date in the My Account section on the website or in the official ticket office of sales. Without this exchange the ticket will be not valid for use.

5.  How to act if either electronic tickets or confirmation don’t arrive to your email inbox?
If after the payment of the order on the email specified in the registration does not come purchased e-tickets, check your "My Account" section on tickets.expo2017astana.com site. If there are no tickets in the My Account section, please contact the ticket operator via the feedback form on the site.

6.  Are there any limitations on the number of tickets ordered at once?
Yes, there is such a limitation. There can be no more than 50 tickets in one order.

7.  What is “a ticket for a special day”?
Within the framework of the Exhibition there will be organized several special days of EXPO-2017, the program of which includes a variety of cultural and entertainment events.
These days include:
- Opening Day - June 10, 2017;
- Capital Day (Day of Astana) - July 6, 2017;
- Constitution Day - August 30;
- Closing Day - 10 September.
The ticket price for such day will be different from the usual ticket with open and closed dates upwards. The release of the tickets for the special days into sale will be announced later.

Ticket offices

1.  When will the sale at the official ticket offices start?
The opening date of the ticket offices will be determined by the organizer of the Exhibition later. Information about the start of sales at the ticket offices and the updated list will be published on the website tickets.expo2017astana.com

Payment and payment problems

1.  Thebankcardpaymentfailed. Whattodo?
For payment through the Internet the following cards are accepted: Visa and MasterCard.
Payment by card is only possible if the card supports 3-D Secure technology.
Before making payment, make sure that for your card there is an open possibility of payment on the Internet.

PLEASE NOTE !
By default, Halyk Bank's cards (People's Bank) are closed for online payments. Halyk Bank card holders need to call the bank Call Center and withdraw limitation. The restriction is removed for at least 1 day and maximum for one month. Or you do it through the bank branch.

Entrance with children

1.  Till which age can children enter for free?
Children under the age of 6 years old can visit the Exhibitions for free accompanied by an adult.

2.  From which age can children enter the Exhibition without an adult?
A child can visit the show without an adult form the age of 16.

The day of visiting the Exhibition

1.  What should I have along while entering the Exhibition?
To ensure the safety of the Exhibition all the visitors are required to have an identity document.

2. What is the work schedule of the exhibition?
The exhibition is open from 9.00 to 23.00 (daily).